Responsible Gaming


Paragon Gaming is committed to delivering gaming in a manner which promotes responsible gaming and making informed choices.


Additional Resources

American Gaming Association
Alberta Gaming and Liquor Commission
British Columbia Lottery Corporation
Canadian Gaming Association Gam-Anon
Gam Anon

Help is Always Available.

Helplines are available now to answer questions about problem gambling, a condition that is treatable. British Columbia – Problem Gambling
Helpline 1.888.795.6111
National Problem Gamblers
Helpline 1.800.522.4700

  • Paragon Gaming is committed to delivering gaming in a manner which promotes responsible gaming and making informed choices. We pledge to ensure that responsible advertising, literature and useful information is readily available to customers, throughout our properties, and on our web sites.
  • Our commitment is to be there for our customers before they need us, and when they need us. We will make available various avenues to contact us, and also to contact governmental agencies for information, education and for any type of assistance.
  • Our staff is well trained to offer assistance and also to recognize signs of a problem, even in the early stages. Early intervention and assistance is in everyone’s best interest.
  • Paragon Gaming, makes available brochures describing responsible gaming and where to find assistance. These will be available and visible in all gaming areas, at ATM’s or from any staff member.
  • Don’t think of gambling as a way to make money: This is adult entertainment. Wins and losses are random and by chance most often.
  • Only gamble with money that you can afford to lose: Gamble with money that you budget for entertainment. Never use money that you need for important things, like rent, bills, tuition, etc,
  • Set a money limit: Decide how much money you can afford to lose before you play.
  • Set a time limit. Decide how much time you can afford to spend gambling. When you reach that time limit, stop gambling.
  • Never chase losses. If you lose money, never try to get it back by going over your limit.
  • Don’t gamble when you are depressed or upset: It is hard to make good decisions when depressed or upset.
  • Do not gamble when you have had too much to drink: alcohol can affect the decisions you make.
  • Balance gambling with other activities: It’s important to enjoy other activities. Balance is important.

There are a variety of signs that may indicate you have a problem with gambling. The more signs you show, the greater the chance of a problem. Some of these signs include:

  • Constantly thinking or talking about gambling
  • Spending more time or money on gambling than you can afford
  • Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so
  • Feeling a sense of emptiness or loss when not gambling
  • Gambling more in order to win back losses or get out of financial trouble
  • Thinking that your gambling will get under control as soon you have a ‘big win’
  • Borrowing money, selling things, committing (or considering committing) criminal acts in order to get money for gambling
  • Having increased debt, unpaid bills, or other financial troubles because of your gambling
  • Often gambling until all of your money is gone
  • Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement
  • Experiencing extreme highs from gambling wins and extreme lows from gambling losses
  • Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or other negative emotions
  • Getting irritated more easily or having less patience when dealing with normal, everyday activities
  • Feeling guilty about gambling or what happens while gambling
  • Getting criticized by others for your gambling
  • Having arguments with friends or family about money and gambling
  • Refusing to discuss gambling with others or lying to cover it up
  • Hiding bills, past due notices, winnings, or losses from your partner or family member
  • Gambling instead of attending family or other social functions
  • Neglecting family or household responsibilities because of gambling
  • Neglecting work or school because of gambling
  • Neglecting personal needs (e.g., for food, sleep, hygiene) because of gambling
  • Consistently or always planning holidays where gambling is available
  • In conjunction with BCLC and AGLC, we strive to be the leaders in the promotion and management of well developed Voluntary Self Exclusion programs.
  • We have an ongoing relationship with our government partners, recognizing that it is our professional, social and ethical responsibility to ensure that current and effective information on Problem Gambling is readily available in our facilities.
  • We continue to inform our customers about the risks involved in gambling, and to recommend practices which will help this remain a form of fun and healthy adult entertainment.
  • We promote the VSE program through responsible advertising, physical presence of VSE specialists in our facilities, and through education of our staff.
  • As our commitment to individuals, families and communities, we will strictly oversee and enforce the VSE program as laid out and agreed to with our government partners.
  • All staff are trained in the appropriate procedures for the service, purchase and consumption of alcohol.
  • Your safety and the safety of communities and families are of paramount importance to us and we train our staff and advertise responsibly to promote safe alcohol consumption.
  • In concert with our provincial regulations, we employ best practices and strive to lead the industry by taking great care in our service of alcohol.
  • We commit to our social responsibility by providing and making readily available effective advertising regarding Drinking and Driving, and Problem Drinking.
  • It is our policy to confirm proper identification of any patron who appears under the age of 25 years. This is part of our commitment to never allow anyone under legal age to enter or gamble in any of our facilities. We maintain zero tolerance for minors accessing the gaming floor.
  • We provide ongoing training to our staff to identify false or misleading identification.
  • At any time, when it appears a minor is attempting to enter our gaming facility using false identification, our Security staff intervenes and may contact the local law enforcement.
  • We provide proper staffing and monitoring at all entrances, as well as ensuring effective signage is on display at all entrances to deter minors from entering. The Company takes an active role in promoting appropriate consequences for underage persons attempting to enter our gaming facilities.
  • Our commitment on underage gaming is in line with our commitment to serve alcohol responsibly and not serve alcohol or tobacco products to underage persons.
  • Paragon Gaming engages in proactive measures to prevent any child from being left unattended at, or near, our gaming establishments.
  • We provide training to all of our staff in proper procedures for dealing with children found unattended by a parent or guardian.
  • In cases where unattended children have been discovered, steps are taken immediately to ensure their safety and well being, while efforts are made to locate parents/or guardians. At the same time, local authorities are notified as part of our commitment to responsible gaming and preventing harmful effects on families.
  • We ensure that educational literature is available on the gaming floor outlining our position, and our commitment. The literature contains information on how to report unattended children to our staff, as well as the 1-800-Helpline for anyone not practicing Responsible Gambling and putting children at risk.
  • We commit to not allowing any child to be in danger while their parents are gambling in our casinos. Signage is displayed inside entrances to our facilities outlining how to report unattended children to our staff.
  • At Paragon Gaming we provide education for new employees on promoting Responsible Gaming.
  • We further train gaming floor employees on Responsible Gaming and provide periodic refresher training to ensure current and best practices are learned and followed.
  • We post Responsible Gaming awareness signage including a toll-free helpline number at various locations where employees congregate.
  • We ensure that our staff is trained in all regulatory responsibilities and the reporting processes (FINTRAC). Proper training ensures that we do not become havens for money laundering activities or terrorist financing. We ensure that those patrons engaging in any suspicious activities are reported to the proper authorities.